Livingwear | Pre-Order Terms & Conditions
Thank you for pre-ordering with us. We know that you are excited to receive your products as soon as possible, so we wanted to let you know more info about our Pre-Orders, to help answer your concerns and questions! Read on to find out more!
*We assure you that we will fulfil all our Pre-Orders items. We only launch Pre-Orders on our website after we have successfully begun production.
In the unexpected event that we are delayed or unable to complete production for any reasons, we will refund you fully.
What is a Pre-Order ?
All items with a *Pre-Order* are items that are not currently in stock yet! These are items that are currently in production and we are awaiting for them to be completed before the items are sent to our warehouse.
Items that are in Pre-Order are usually discounted to reward our community and customers for payment in advance. This prevents us from over-producing and allows us to better manage our inventory.
When will I receive my Pre-Order products? →
An estimated fulfilment date as written on the product page and if there are any changes in the date, we will send you an email to update you.
All orders with Pre-Order items will be processed immediately when they arrive at our warehouse.
Returns/Refunds of Pre-Order products →
All our customers are eligible to request for a refund on their Pre-Order items up to 1 week before it's fulfilment date.
Customers are also able to exchange or return their pre-ordered items, but they are liable for the cost and delivery of the returns. For more info, please visit our FAQ Page.
Shipping and Delivery →
You can edit your Pre-Order by speaking to our Support, but it is subjected to our available stocks in both colors and sizes.
Shipping and Delivery are final upon placing your order. We are unable to change your delivery country upon confirmation at this moment.
- Pre-Orders for LW001 Mock Neck Oversized Tee will start shipping from Mid-July 2021 onwards.
- You may change your delivery address, colors and sizes once before 14th of July
- For security reasons, we will require proof of address and purchase if changes are required.