Returns & Exchanges
Our Return & Exchange Policy-
What can I return/exchange?
We accept returns and exchanges on all our full-priced items, including those that have been purchased with a discount code.
Items must be unworn, with all tags and labels in their original packaging, and must be within 21 days of purchase.
What can’t I return/exchange?
We do not accept returns or exchanges on:
– Sale items
– Clothing that has been worn, washed, and/or separated from its original tags and labels.
How do returns/exchanges work?
First, drop us an email at firstname.lastname@example.org with the following:
– Invoice/Order number
– Reason for the return/exchange
– Photo documentation of the issue where applicable (such as a defect)
Additionally, if you are making a return, let us know if you’d prefer your refund in Cash or Store Credit. Please note that cash refunds require a SGD$5 processing fee, and we are at present unable to bear the mailing cost of any return/exchange.
Once the return/exchange request has been authorised, we’ll provide you with more details including the address you can mail your item to. Please do not send anything to us before receiving this confirmation!
Our team will conduct a standard inspection of the item in person before processing the return/exchange and will send you an email notification thereafter.
How long does this process usually take?
Returns/exchanges take around 7 working days to be processed upon receipt of your item. After which, card refunds take up to 5 working days to show up on your statement, while store credit takes 2 working days to go through.